Email Recovery
Preliminary remark
If you have lost e-mails from your uni-bonn.de e-mail address, you have the option of restroing the status of the last 7 days on your own.
Users of subdomain email addresses should contact the Postermaster ([Email protection active, please enable JavaScript.]).
Please note that the HRZ can only keep backups of the last 7 days. There is no older backup!
Triggering reconstruction
To start the recovery, log in to GOsa (gosa.gosa.uni-bonn.de/gosa/index.php)
and klick on the menu item "Mail".
There will you find the button "Restore". After clicking on the button, the back-up e-mails will be integrated into your inbox for the next 20 minutes.
If this time is not sufficient to save the missing e-mails, you can use the button again.
To confirm the action, a pop-up window will appear which you should confirm with "Ok".
Recovery of e-mails with Webmail
Important: Please close all e-mail clients (Outlook, Thunderbird, Mail, etc.) first and deactivate e-mail synchronization on your mobile devices (smartphone, tablet)!
Now log into the webmail interface (https://mail.uni-bonn.de) with your Uni-ID.
A new folder with the name structure R.[date]-[time] is now available in the menu on the side. If you open it by clicking on the small triangle, you will see the available updates.
Note: In this example, only five days are displayed because there were no changes/mails at the weekend
You can open the desired date (here 20.02.2018) again by clicking on the corresponding triangle.
Now you can see the folder structure of your e-mail account.
Now select the desired e-mails, e.g. via the toolbar visible above them
and select "Move" from the context menu or from the modified toolbar.
Then select the destination from the list.
