Universität Bonn

University IT and Data Center

Remote maintenance - ISL
Remote access to university workstations

Remote Maintenance for Administrators

The HRZ offers the remote maintenance software ISL-Online for secure access to workstations at the university.

For whom?


This service is intended exclusively for administrators of the institutes.

What for?

Remote Maintenance

    This enables administrators to carry out their tasks from their workplace, regardless of where the users they are responsible for are located.

    How does it work?

    All communication is mediated via the university's servers and is completely end-to-end encrypted. The supervised users can see exactly what is being done at all times and the remote control of their own system can be cancelled at any time.

    If you would like to use the software, please send an email to: dienstsupport@ticket.uni-bonn.de.


    The software runs equally well under Windows, MacOS and Linux, regardless of the operating system of the person supporting it. In addition, Android and iOS devices can also be operated from the workplace.


    Detailed information and instructions can be found in the HRZ-Doku.
    (Call only possible from the BONNET)

    Related Topics

    Authentication for Institutes

    Here you will find information on authentication for institutions.

    Administrator Tools

    Here you will find an overview of all administrator tools.

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